Job Description

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life. 

We are seeking a Senior Business Analyst to leads complex analysis and drives organisational improvement initiatives. The role identifies opportunities, informs decision-making, and supports the delivery of transformational change that strengthens organisational performance, efficiency, and financial sustainability. 

This is a Full Time, 12 month Fixed Term position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Doncaster in line with our hybrid working model. 

About the role

Reporting to the Director Transformation, responsibilities of this position include, but not limited to:

• Undertake and lead complex business analysis activities across transformation, organisational redesign and efficiency initiatives, conducting diagnostic reviews, root cause analysis and option assessments to support strategic decision-making
• Review and analyse organisational structures, role designs, operating models, service delivery arrangements and business processes and assist in the development of future-state organisational models and implementation plans
• Undertake organisational benchmarking activities and identify opportunities to streamline process, improve workforce utilisation, reduce duplication, remove wase and enhance organisational effectiveness
• Support initiatives that improve organisational performance while maintaining service quality, ensuring recommendations and transformation initiatives contribute to the delivery of safe, effective and high quality services 

About you

You are an experienced business analysis professional with strong financial acumen, advanced analytical skills and a track record of delivering improvement initiatives. You can interpret complex data, develop robust business cases, engage and influence stakeholders, and communicate findings through high-quality reports, presentations and executive briefings that support informed decision-making. To be considered for this position you will also possess:

• A tertiary qualification or relevant industry certification with extensive relevant experience, or an equivalent combination of training and high level relevant experience
• Demonstrated experience in business analysis, organisational improvement, transformation consulting or strategy related roles
• Experience using business intelligence reporting and process modelling tools
• Experience undertaking organisational design reviews, workforce assessments, span and layer analysis, operating model evaluations and productivity improvement initiatives
• Experience supporting or leading organisational transformation, service redesign, organisational change or business improvement initiatives that delivery measurable business outcomes 

Please see the position description for a full list of position requirements and key selection criteria. 

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking. 

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.  If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you! 

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role. 

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks. 

This position is classified AV6 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2025. 

The position description can be found on the AV Careers website. 

How to apply

Your application is an integral part of the selection process and should include

• Cover letter outlining your experience and interest in the position
• Current resume 

When submitting your application you will be required to respond to the following:

• Describe your experience in leading complex cross-organisational business analysis that led to successful financial and other improvements in the business.
• Describe your skills in stakeholder engagement as a result of data interpretation and decision making.

Please note: Answers are limited to 500 words each and a separate document responding to the key selection criteria is not required. 

Applications must be submitted by 11.59pm (AEDT) on Sunday 8 November 2026. Applications must be submitted via the AV Careers website to be considered. Emailed applications will not be accepted. 

For further information, please refer to ‘Applying for a position with Ambulance Victoria‘. For any further queries please contact recruitment via recruitment@ambulance.vic.gov.au or 03 9840 3653.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at recruitment@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.