Job Description

At Ambulance Victoria (AV) we are proud to share our commitment to saving and improving lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life. 

We are seeking a Senior Change Manager to lead change management strategies and deliver complex, enterprise-wide transformation initiatives across Ambulance Victoria (AV) within the Enterprise Services Division.

This is a full-time, fixed-term 12-month position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Blackburn North (or Doncaster in the future) in line with our hybrid working model. 

About the role

Reporting to the Executive Director Enterprise Services, responsibilities of this position include (not limited to):

• Lead change management strategies and implementation plans for complex organisational transformation programs
• Partner with executives, senior leaders and stakeholders to drive engagement, readiness and successful adoption of change
• Assess organisational impacts, risks and dependencies to ensure change is effectively planned and embedded
• Provide expert advice, coaching and support to leaders navigating significant organisational change
• Monitor and evaluate change outcomes, using data and insights to promote sustainable improvements and benefits realisation 

About you

Success in this role will require an experienced change management professional who thrives in complex environments and can influence, guide and support leaders through significant organisational transformation. To be considered for this position, you will possess (not limited to):

• Tertiary qualifications in organisational change, business, human resources, organisational psychology, management, communications, or a related discipline
• Formal change management accreditation (e.g. Prosci, APMG Change Management or equivalent) and experience within government, health, emergency services or highly unionised environments (highly desirable)
• Significant experience leading large-scale organisational change and transformation initiatives within complex organisations
• Demonstrated success delivering enterprise-wide change across multiple business functions, stakeholder groups and interdependent programs
• Strong stakeholder engagement and influencing skills, with the ability to build credibility and provide trusted advice to senior leaders and executives
• Sound knowledge of contemporary change management methodologies and experience applying them to initiatives of varying scale, complexity and risk
• Exceptional communication skills, with the ability to create clear change narratives, prepare high-quality reports and support leaders and employees through change

For a detailed description of the position accountability and requirements, please refer to the attached position description. 

Working at Ambulance Victoria

As a valued member of AV, you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full-time roles, and other benefits including free on-site parking. 

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.  If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you! 

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role. 

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks. 

This position is classified AV7 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2025. The position description can be found on the AV Careers website. 

How to apply

Your application is an integral part of the selection process and should include: 

• Cover letter outlining your experience and interest in the position
• Current resume

When submitting your application, you will be prompted to respond to the following questions:

• Describe a complex organisational change or transformation program you have led, including your role, key challenges and outcomes achieved.
• Provide an example of how you have successfully engaged and influenced executives, senior leaders and stakeholders to support a significant change initiative.

Please note: Answers are limited to 500 words each and a separate document responding to the key selection criteria is not required.  

Applications must be submitted by 11.59pm (AEDT) on Sunday 15 November 2026. Applications must be submitted via the AV Careers website to be considered. Emailed applications will not be accepted. 

For further information, please refer to ‘Applying for a position with Ambulance Victoria ‘. For any further queries please contact recruitment via recruitment@ambulance.vic.gov.au or 03 9840 3653.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at recruitment@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.