Job Description

At Ambulance Victoria (AV) we are proud to provide outstanding care to our patients and communities. Our patient care commitment sits at the heart of everything we do, driving us to provide care that is caring, safe, effective and connected for every patient every time. 

We are seeking an experienced Director Operational Capability to provide strategic leadership of clinical education, operational training, workforce learning, organisational capability and leadership development across Ambulance Victoria. 

This is a significant leadership opportunity to shape how capability is developed across our workforce, ensuring our people are equipped with the knowledge, skills and behaviours required to deliver exceptional patient care and achieve organisational objectives. 

This is a full-time, ongoing position within our Quality & Clinical Innovation Division. While hybrid arrangements are available, the successful applicant will be expected to maintain a presence at the Sunshine Capability Hub and other locations as required. 

About the role

Reporting to the Executive Director Quality & Clinical Innovation, this role will lead the development and delivery of contemporary, sustainable and innovative capability solutions that support Ambulance Victoria's strategic priorities and workforce needs. 

Key responsibilities include but not limited to:

• Provide strategic leadership of clinical education, operational training, workforce learning and organisational capability functions across Ambulance Victoria
• Establish and lead the strategic development and delivery of high-quality, sustainable and contemporary educational standards within AV to ensure a high level of ambulance practice
• Build strong engagement and relationships with universities, education providers, health services and other external stakeholders to ensure AV is represented and in a position to effectively deliver legislative and community obligations
• Champion a culture of continuous learning, leadership excellence and professional development across AV, ensuring employees have access to contemporary learning opportunities and capability pathways that support individual, team and organisational success
• Provide strong and effective leadership by fostering a performance based, collaborative culture focused on continuous improvement and commitment to best practice 

About you

To be successful in this role, you will be a strategic and influential leader with demonstrated experience leading large-scale capability, education or workforce development functions within a complex organisation. 

You will possess but not limited to:

• A postgraduate qualification or industry specialised certification, supplemented by relevant experience, or an equivalent combination of training and extensive experience
• Demonstrated success in senior roles within large, complex organisations
• Proven experience leading organisational capability, workforce development, leadership development or enterprise learning functions
• Strong knowledge of education systems, workforce learning frameworks and contemporary approaches to learning portfolios
• Exceptional strategic thinking, planning and problem-solving skills across complex educational, business and risk management
• Outstanding communication, engagement and stakeholder management capabilities
• Experience building, leading and developing high-performing teams
• The ability to influence outcomes and drive sustainable organisational change in complex environments 

Working at Ambulance Victoria

As a valued member of AV, you will enjoy a professional and supportive working environment that recognises the importance of work/life balance. Benefits include:

• Flexible and hybrid working arrangements
• Salary packaging benefits
• Generous leave entitlements, including accrued days off for eligible employees
• free on-site parking 

At AV, we believe our people are our greatest strength. We are committed to building a workforce that reflects the diversity of the Victorian community and creating an inclusive workplace where everyone can thrive. 

If you are ready to help shape the future capability of Ambulance Victoria and contribute to delivering world-leading patient care, we would love to hear from you! 

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role. 

Successful applicants will be required to undertake pre-employment screening including references, misconduct, and Police Checks. 

This position is classified AV7 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2025. The position description can be found on the AV Careers website. 

How to apply

Your application should include: 

• A cover letter outlining your interest in the role and the contribution you would make to Ambulance Victoria
• A current resume
• A response addressing the Key Selection Criteria, with examples demonstrating your relevant experience, leadership capability and achievements 

Applications must be submitted by 11.59pm (AEDT) on Sunday 25 October 2026. Applications must be submitted via the AV Careers website to be considered. Emailed applications will not be accepted. 

For further information, please refer to ‘Applying for a position with Ambulance Victoria‘.Any queries, please contact Melissa Ryan, Senior Advisor Recruitment & Selection via phone – 0477 242 947 or email Melissa.Ryan@ambulance.vic.gov.au.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at recruitment@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.