Job Description

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life. 

We are seeking an Administrative Support Officer to provide high-level administrative support for our Triage Services Department. 

This is a Full Time, Permanent position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a strong presence in Burwood. 

About the role

Reporting to the Triage Services Management Team, responsibilities of this position include, but not limited to:

• Provide administrative and secretarial support to managers and teams
• Utilise a wide range of software applications to produce and maintain complex documents, reports, presentations, and other business materials, supporting the operational objectives of the Manager Triage Operations/Manager Clinical Triage
• Preparing correspondence, reports, agendas, and meeting minutes
• Coordinate and collate monthly/quarterly operating reports
• Undertake office coordination and procurement including stock requirements of stationery, equipment, and materials, receipt and fulfilment of requests, and processing payments
• Contributing to process improvements and administrative efficiencies 

About you

To be considered for this position you will possess:

• Demonstrated substantial experience and expertise in providing secretarial and administrative support within a large organisation or department
• Demonstrated understanding of meeting protocol with experience in agenda preparation and minute taking
• Demonstrated experience in administrative systems, financial software, and Microsoft Office applications, with strong data entry, typing, and spreadsheet skills
• Highly organised with the ability to manage competing priorities and deadlines
• Strong written and verbal communication skills with a professional approach
• Proactive, adaptable, and solutions-focused in a fast-paced environment 

Please see the position description for a full list of position requirements and key selection criteria. 

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full-time roles, and other benefits including free on-site parking. 

We believe our people are our greatest resource, and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.  If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you! 

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role. 

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks. 

This position is classified AV2 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2025. 

The position description can be found on the AV Careers website. 

How to apply

Your application is an integral part of the selection process and should include

• Cover letter outlining your experience and interest in the position
• Current resume 

When submitting your application, you will be required to respond to the following:

• Describe your experience providing administrative or executive support to managers and teams. Include the systems, software and processes you have used, and how you contributed to effective service delivery.
• Provide an example of a time you managed multiple competing priorities. How did you organise your workload and ensure deadlines were met?

Please note: Answers are limited to 500 words each question and a separate document responding to the key selection criteria is not required. 

Applications must be submitted by 11.59pm (AEDT) on Sunday 1 November 2026. Applications must be submitted via the AV Careers website to be considered. Emailed applications will not be accepted. 

For further information, please refer to ‘Applying for a position with Ambulance Victoria‘. For any further queries please contact recruitment via recruitment@ambulance.vic.gov.au or 03 9840 3653.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at recruitment@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.