Job Description

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life. 

We are seeking a Standards and Support Senior Officer to provide high-level administration support driving reporting, tracking, systems and coordination of Standards and Support capability programs and initiatives for our Operational Capability Department. 

This is a Part Time (0.9FTE) Permanent position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at AV's Sunshine Capability Hub, and alternative work locations can be considered via negotiation. 

About the role

Reporting to the Manager Standards and Support, responsibilities of this position include, but not limited to:

• Provide high level administration support to the Standards and Support team
• In collaboration with the Regional Capability Development Coordinators, assist with the planning of Operational Capability programs and initiatives in the regions including rostering attendees, timetabling, liaising with external providers and facilitators
• Provide information and support to the Standards and Support team to ensure efficient and timely processing of requests, queries, purchase orders, invoices, accruals and resource hour bids
• Provide assistance across the Standards and Support team to manage peak workload, ensuring business continuity and efficiency 

About you

To be considered for this position you will possess:

• Completion of a degree or relevant industry certification with subsequent relevant experience or an equivalent combination of training and relevant experience
• Demonstrated experience developing and maintaining administrative systems and processes
• Experience in providing course, program, student or administrative support within a large organisation or department
• Proficient in Microsoft Office suite applications including Outlook, Word and Excel 

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking. 

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.  If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you! 

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role. 

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks. 

This position is classified AV3 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021. 

The position description can be found on the AV Careers website https://careers.ambulance.vic.gov.au. 

How to apply

Your application is an integral part of the selection process and should include: 

• Cover letter outlining your experience and interest in the position
• Current resume 

When submitting your application, you will be prompted to the respond to the following questions: 

• Can you tell us about a time when you have used your strong attention to detail and appropriate checking process to ensure information was recorded accurately?
• Can you tell us about a time you used your organisational skills to plan, schedule or coordinate a program or project?
• Can you tell us about a time when you worked with information that was confidential or sensitive in nature and how did you ensure it was handled appropriately? 

Please note: Answers are limited to 500 words each and a separate document responding to the key selection criteria is not required. 

Applications must be submitted by 11.59pm AEST on Thursday 16 April 2026. Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted. 

For further information, please refer to ‘Applying for a position with Ambulance Victoria‘. For any further queries please contact recruitment via recruitment@ambulance.vic.gov.au or 03 9840 3653.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at recruitment@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.