Job Description

At Ambulance Victoria (AV) we are proud to share our commitment to saving and improving lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life. 

Our Specialist Operations and Coordination (SOC) division provides direct specialist care, and clinical advice to the Victorian community and health services through retrieval, aeromedical and stroke specialist services. SOC facilitates patient access by coordinating ambulance resourcing through emergency and non-emergency ambulance response and access to alternate care pathways. SOC Is a dedicated team of over 700 paramedics, nurses, doctors and technical specialists, providing clinical services, logistical coordination, operational communications and major contract management. 

About the role

Ambulance Victoria is currently seeking a suitable experienced senior leader for the position of Executive Director, Specialist Operations and Coordination. 

Reporting directly to the Chief Executive, this Executive Leadership position represents an exciting opportunity to provide strategic leadership and direction to AV's Specialist Operations and Coordination division, enabling the delivery of high-quality care and patient experience as well as improving accessibility and responsiveness of emergency care. 

As a key member of the Executive, this position is critical to:

• Providing Executive leadership and oversight of all aspects of the division including performance and the delivery of specialist operations and coordination throughout Victoria to ensure adherence to all legislative requirements, achievement of key performance indicators and delivery of best patient care
• The provision of reliable senior level strategic and operational advice which informs and contributes to achievement of divisional and overall AV strategic goals, risk mitigation, innovation, and continuous improvement
• Driving integration and innovation into all practices across the division to improve coordination, care and management of complex patients and enhancing integration with partners to improve system flow and response
• Fostering teamwork and internal connection and effective collaborating with system partners and stakeholders to maintain and improve AV's reputation and credibility in the health and emergency services sector and wider community
• Role modelling best care principles whilst providing specialist expertise and knowledge in anticipation of emergency and non-emergency requirements across the community
• Driving a safe, lawful, and respectful workplace culture whilst building capability across the region to accept and embed cultural integration and wellbeing improvements 

About you

Suited to highly motivated and strategic senior leader with an extensive healthcare background at the senior level, the successful applicant will possess:

• Completion of a postgraduate degree or relevant industry certification with extensive relevant experience or an equivalent combination of training and high-level relevant experience in healthcare administration or a public health related discipline, to understand and/perform technical and/or clinical aspects of the role
• Significant senior operations management experience including a deep understanding of the development, implementation and evaluation of wide scale service delivery and operational programs including experience in day-to-day running and development of an organisation and/or division, and decision making for service delivery
• Proven expertise in advancing clinical knowledge through deep understanding of contemporary ambulance/healthcare issues through sound problem solving and systems thinking
• A high level of communication with an ability to build and maintain relationship with a range of stakeholders, both internally and externally
• A coaching, mentoring and leadership approach to management of a large, diverse workforce across multiple locations with demonstrated success in leading teams through work reforms and change, continuous culture improvement with a professional development focus 

For a detailed description of the position accountabilities and requirements, please refer to the attached position description. 

Working at Ambulance Victoria

As a valued member of AV, you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking. 

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you! 

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role. 

Successful applicants will need to be willing to complete executive pre-employment screening including Misconduct and Police Checks in line with Executive Probity requirements. By applying for this position with Ambulance Victoria, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the position. 

This position is classified as an Executive Contract. This position will be fixed term for five years. This position is Victorian based, and the successful applicant must be present in our Burwood Communication Centre as their primary location, with a presence also required at our other business centres including Essendon and Doncaster and across the state as required. 

How to apply

Your application is an integral part of the selection process and should include: 

• Cover letter outlining the following (maximum two pages)
  • Your interest in AV and specific interest in the position of Executive Director
  • Your previous experience and skills that would enable your success in the position
  • An example of a time you have driven integration of innovation, specific to the care and management of complex patients
  • A summary of who you are as a leader and your approach to driving cultural reform
• Current resume 

Applications must be submitted by 11.59pm AEDT on Wednesday 4 March 2026. Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted. 

For further information, please refer to ‘Applying for a position with Ambulance Victoria‘. For any further queries please contact Melissa Ryan via Melissa.ryan@ambulance.vic.gov.au or 0477 242 947.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at recruitment@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.