Job Description

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking a Principal Investigator to provide expert advice on employee misconduct matters, and to build and maintain relationships within the Professional Standards department, and the broader AV.

This is a fixed-term (until October 2026), full-time position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Blackburn North in line with our hybrid working model.

About the role

Reporting to the Senior Manager, Investigations, responsibilities of this position include, but are not limited to:

• Conducting complex, people-centred, trauma informed employee misconduct investigations within tight timeframes across AV including preparation of the necessary documentation, conducting of investigative interviews, evidence gathering and authoritative report writing
• Providing subject matter expertise and advice to senior management, demonstrating a high level of knowledge, expertise and analysis in workplace investigations
• Supervising Senior Investigators in the investigations team, including providing coaching and guidance to Senior Investigators and revision of their work
• Preparing reports and other technical communications on complex issues that provide options for informed decision making within AV
• Building and maintaining positive relationships with peers, senior managers and stakeholders, both within and external to AV, to support a fair, safe and inclusive culture at AV
• Assisting the Senior Manager, Investigations in directing and monitoring the activities of the Investigations team, including the professional development and training of staff, and the development and implementation of any Professional Standards business plans and projects as required

About you

To be considered for this position you will possess:

• A tertiary qualification or an equivalent combination of training and relevant experience in an Employment Law, Employee Relations and/or Industrial Relations or related discipline
• Extensive experience undertaking complex, victim centric and sensitive investigations consistent with the relevant legislative and industrial requirements
• Demonstrated and detailed knowledge and understanding of workplace investigations, practices, and development of effective resolution strategies, particularly in relation to bullying, discrimination, sexual harassment and misconduct complaints
• Demonstrated experience in building effective relationships with a diverse range of stakeholders and ability to confidently argue complex concepts, negotiating with tact and diplomacy on difficult issues
• Excellent written skills and demonstration of experience in preparing documentation that includes investigation reports, strong analysis, and recommendations on complex issues which are clear, exhaustive, and provide strong support for a preferred position or action 

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified AV5 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021

The position description can be found on the AV Careers website https://careers.ambulance.vic.gov.au.

How to apply

Your application is an integral part of the selection process and should include: 

• Cover letter outlining your experience and interest in the position
• Current resume

Applications must be submitted by 11.59pm (AEDT) on Tuesday 27 January 2026. Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted.

For further information, please refer to ‘Applying for a position with Ambulance Victoria‘. For any further queries please contact hiring manager or recruitment via shivani.singh@ambulance.vic.gov.au or recruitment@ambulance.vic.gov.au or 0467 425 401 or 03 9840 3653.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at recruitment@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.