Job Description

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.

We are seeking an Application Specialist People Systems to provide broad and highly developed technical and functional expertise in relation to the analysis, design, development, implementation, upgrading management and security of AV's people systems.

This is a Full Time, Permanent position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Doncaster in line with our hybrid working model.

About the role

Reporting to the Senior Lead Process & Systems, responsibilities of this position include, but are not limited to:

• Provide specialist advice on functional, technical, and efficient solutions for addressing specific business requirements that relate to P&C systems and leading any implementation processes to meet business needs
• Provide timely and effective Level-2 technical, development and functional support for AV's people systems including but not limited to:
  • AV's HRIS
  • AV's Electronic Timecard System, including award interpreter
  • AV's Employee Kiosk and associated automated workflows
• Operate as a technical specialist team member to provide an escalation point for P&C and other AV Applications support staff to seek assistance with problems and technical issues that are not being successfully resolved in the normal Level-2 support process
• Contribute to the development, governance, monitoring and awareness of policies and procedures for the management on AV's people system changes by participating in projects as a team member and as the Application Specialist People Systems
• Ensure the function monitors the overall ‘customer experience' of AV's people systems, serving as an escalation point for critical live service and major project issues, communicating the status of current/upcoming initiatives, and providing recommendations for people system improvements and any associated remedial work
• Collaborate with the business to implement new strategies and business improvement opportunities

About you

To be considered for this position you will possess:

• A postgraduate degree or relevant industry certification with high level relevant experience, or an equivalent combination of training & sound experience (preferably in an Information Technology or Human Resources related discipline)
• Experience in successful implementation and support of HR Systems and integration projects including process analysis, design, testing, and preparation of documentation, with an ability to quickly understand and adapt to new functionalities
• Thorough knowledge of HR systems data compliance, privacy requirements, data management and project management within a large and complex environment, including demonstrated experience in payroll concepts and procedures
• Significant demonstrated understanding of financial and business concepts, practices, and procedures as well as an understanding of project management methodologies
• Significant experience and working knowledge of chris21 (desirable) 

Please see the position description for a full list of position requirements and key selection criteria.

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.  If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.

This position is classified AV5 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.

The position description can be found on the AV Careers website https://careers.ambulance.vic.gov.au.

How to apply

Your application is an integral part of the selection process and should include

• Cover letter outlining your experience and interest in the position
• Current resume

When submitting your application you will be required to address the following:

• Experience in successful implementation and support of HR Systems and integration projects including process analysis, design, testing, and preparation of documentation, with an ability to quickly understand and adapt to new functionalities
• Thorough knowledge of HR systems data compliance, privacy requirements, data management and project management within a large and complex environment, including demonstrated experience in payroll concepts and procedures

Please note: Answers are limited to 500 words each and a separate document responding to the key selection criteria is not required.

Applications must be submitted by 11.59pm AEDT on Sunday 30 November 2025. Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted.

For further information, please refer to ‘Applying for a position with Ambulance Victoria‘. For any further queries please contact recruitment via recruitment@ambulance.vic.gov.au or 03 9840 3653.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at recruitment@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.