Job Description

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life. 

We are seeking a Patient Management Administrative Assistant to provide effective and efficient high-level administrative and secretarial support for our Triage Services Department. 

This is a Full Time, Permanent position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Burwood East office in line with our hybrid working model. 

About the role

Reporting to the Patient Management Lead, responsibilities of this position include, but not limited to:

• Provide broad administrative support, including diary management, meeting agendas and minutes, preparation of various draft correspondence and documents
• Act as an initial point of contact for the Patient Management Lead
• Undertake research and project work in consultation with management, when required
• Provide administrative support as part of the development, implementation and management of patient management plans for frequent and complex callers
• Coordinate and collate monthly/quarterly operating reports, as well as compile ad-hoc statistical, financial and analytical reports within given deadlines 

About you

To be considered for this position you will possess:

• Demonstrated substantial experience and expertise in providing secretarial and administrative support within a large organisation or department
• Previous experience in the heath sector is highly desirable
• Demonstrated experience in the development and maintenance of administrative systems
• Proven experience in using computerised financial information systems, word processing and spread sheeting applications including intermediate computer and proficient typing skills
• Proficiency in Microsoft Office suite applications including Outlook, PowerPoint, Word, Excel and the Internet

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking. 

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.  If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you! 

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role. 

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks. 

This position is classified AV2 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021. 

The position description can be found on the AV Careers website https://careers.ambulance.vic.gov.au. 

How to apply

Your application is an integral part of the selection process and should include: 

• Cover letter outlining your experience and interest in the position
• Current resume
• A separate document addressing the key selection criteria from the position description 

Applications must be submitted by 11.59pm AEST on Tuesday 29 July 2025. Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted. 

For further information, please refer to ‘Applying for a position with Ambulance Victoria‘. For any further queries please contact recruitment at recruitment@ambulance.vic.gov.au or 03 9840 3653.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at recruitment@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.