Job Description

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life. 

As our Senior Program Manager, you will lead and oversee the successful delivery of Ambulance Victoria's Next Generation Computer Aided Dispatch (CAD) implementation, ensuring alignment with enterprise architecture, stakeholder expectations, and quality standards. You'll bring together technical expertise, strategic thinking, and outstanding leadership to steer AV through complex change and digital transformation. 

This is a Full Time, 12-month Fixed Term position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at our Blackburn office in line with our hybrid working model. 

About the role

Reporting to the Director Delivery and Customer Engagement, responsibilities of this position include, but not limited to:

• Lead end-to-end program delivery and execute on a comprehensive organisational readiness strategy for the Next Generation CAD implementation
• Lead a cross-functional teams of project managers, technical experts, and operational staff to drive program objectives
• Manage stakeholder relationships at all levels, including executive sponsors and steering committees
• Collaborate closely with external agencies, vendors and internal stakeholders to drive alignment on technical integration and transition plans
• Oversee change management initiatives, including training, communication, and stakeholder engagement to ensure smooth adoption of new systems and processes
• Develop and execute program governance frameworks and reporting processes 

About you

To be considered for this position you will possess a postgraduate degree or relevant industry certification in program/project management, change management and/or business/public administration, or significant experience in managing technology programs and transformation initiatives. 

Other requirements include: 

• Demonstrated experience as a program and project leader who has successfully delivered large scale technology projects in a complex environment
• Technical and commercial acumen to manage risk, ensure integration, and influence across multiple stakeholders
• Capacity for innovative thinking and adaptive to situations while ensuring the core objectives are achieved
• A strong personal commitment to leadership, accountability, and continuous improvement across all facets of project management and business operations
• Familiarity with the emergency services and/or public health sector is highly desirable 

Please see the position description for a full list of position responsibilities and key selection criteria. 

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking. 

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.  If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you! 

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role. 

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks. 

This position is classified AV6 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021. 

The position description can be found on the AV Careers website https://careers.ambulance.vic.gov.au. 

How to apply

Your application is an integral part of the selection process and should include: 

• Cover letter outlining your experience and interest in the position
• Current resume
• A separate document addressing the key selection criteria from the position description 

Applications must be submitted by 11.59pm AEST on Wednesday 23 July 2025. Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted. 

For further information, please refer to ‘Applying for a position with Ambulance Victoria‘. For any further queries please contact recruitment via recruitment@ambulance.vic.gov.au or 03 9840 3653.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at recruitment@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.