Job Description

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life. 

We are seeking a Manager Alternate Services & Care Pathways to provide leadership and guidance for AV's statewide alternative services and patient care pathways portfolio for our Triage Services Department. 

This is a Full Time (part time considered) Permanent position. While hybrid options are available, it is essential that the successful applicant maintains a presence at Burwood East in line with our hybrid working model. 

About the role

Reporting to the Director Operational Triage Services, responsibilities of this position include, but not limited to:

• Establish an annual state-wide action plan and strategy to improve alternative service provision to all Victorian regions
• Administer service level agreements with third-party service providers including monitoring and evaluating performance and driving continual improvement of services.
• Lead continuous improvement activities with input from key operational and business areas to achieve enhanced utilisation of alternate services
• Develop and maintain strong relationships with key internal and external stakeholders to optimise AV state-wide service delivery 

About you

To be considered for this position you will possess:

• Demonstrated management experience and proven leadership and coaching skills
• Completion of a postgraduate degree or relevant industry certification with extensive relevant experience, or an equivalent combination of training and high-level relevant experience in stakeholder engagement, clinical governance, change management, program evaluation or project management.
• Knowledge and experience in contract administration including monitoring and evaluating performance and negotiating service level agreements.
• Demonstrated experience in the development, implementation, and evaluation of process improvement 

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking. 

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.  If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you! 

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role. 

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks. 

This position is classified AV6 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021-2025. 

The position description can be found on the AV Careers website https://careers.ambulance.vic.gov.au. 

How to apply

Your application is an integral part of the selection process and should include: 

• Cover letter outlining your experience and interest in the position
• Current resume
• A separate document addressing the key selection criteria from the position description 

Applications must be submitted by 11.59pm AEST on Wednesday 23 July 2025. Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted. 

For further information, please refer to ‘Applying for a position with Ambulance Victoria‘. For any further queries please contact hiring manager via email angela.iliopoulos@ambulance.vic.gov.au.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at recruitment@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.