Job Description

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision to be a world leading ambulance service to life. 

We are seeking Senior Advisors Improvement & Innovation to work within our Quality and Clinical Innovation team. We have part time, ongoing  (0.8) and full time, fixed term (ending July 2027) positions available. While WFH/hybrid options are available, it is essential that the successful applicant maintains a presence at our Blackburn North headquarters in line with our hybrid working model. 

About the role 

Reporting to the Program Lead Improvement & Innovation, the successful applicant will lead targeted end to end quality improvement and innovation initiatives and use their specialist expertise in improvement science to build workforce capability. Responsibilities include (not limited to):

• Contribute to the full life cycle of projects to meet organisational objectives including undertaking research & analysis, managing, monitoring and evaluating programs/projects to ensure agency objectives are met
• Lead and support the implementation and evaluation of organisation-wide quality improvement initiatives and improvement capability uplift, considering emerging technologies and trends and best practice
• Drive high level technical and professional process improvement initiatives utilising recognised improvement methodologies to deliver broad and measurable outcome improvements
• Provide specialist, authoritative advice to internal and external stakeholders and prepare and present clear and detailed documentation on complex matters
• Provide effective leadership to direct reports and the wider team by fostering a culture of professional development, collaboration, and continuous improvement

About you 

The successful applicant will ideally have completion of a postgraduate degree or relevant industry certification in Improvement Science (preferable the Model for Improvement), health administration, medicine, nursing, paramedicine, or allied health with extensive relevant experience, or an equivalent combination of training and high-level relevant experience. Other requirements include (not limited to):

• Demonstrated end-to-end project management experience, including developing artefacts like PMP and risk plans
• Experience within a large, complex organisation or government department (desirable)
• Proven ability to drive and achieve large-scale quality improvements within complex settings and tight timeframes incorporating experience utilising the Model for Improvement (or a similar methodology)
• Excellent interpersonal, influencing, written and verbal communication skills, including the ability to present complex information in a range of formats suitable for diverse audiences
• Strong analysis, critical thinking and problem-solving skills

Working at Ambulance Victoria

As a valued member of AV, you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking. 

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you! 

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role. 

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct, and Police Checks. 

These positions are classified AV5 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021. The position description can be found on the AV Careers website https://careers.ambulance.vic.gov.au. 

How to apply

Your application is an integral part of the selection process and should include: 

• Current resume
• A statement (maximum one page) advising on your interest in the position, how your skills and experience to date would set you up for success in this position and what you anticipate your impact would be 

Applications must be submitted by 11.59pm AEST on Sunday 29 June 2025. Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted.

For further information, please refer to ‘Applying for a position with Ambulance Victoria‘. For any further queries please contact recruitment@ambulance.vic.gov.au or 03 9840 3653 quoting the job title.

 At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at recruitment@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.