Job Description

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision of ‘Outstanding emergency health care every time' to life. 

We are seeking a Manager Employee Communications to strategically lead our approach to internal communication that delivers on the Strategy and Engagement Department purpose and the Ambulance Victoria (AV) Strategic Plan. 

This is a Full Time, permanent position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Doncaster in line with our hybrid working model. 

About the role

Reporting to the Senior Manager Employee Communication, the successful candidate will build productive and trusted relationships with key stakeholders, and partner with the business to conceptualise, advise, initiate, implement, promote and evaluate strategic and operational internal communication programs and campaigns. Responsibilities of this position include but not limited to:

• Lead the team to develop and implement strategic and integrated communication programs to engage the target audience underpinned by best practice engagement approaches and behaviour change
• Create and execute innovative strategic communication projects and initiatives that meet customer and business needs using new technologies
• Work in collaboration with the wider Strategy and Engagement Division to ensure integrated planning and delivery of best practice communication and engagement
• Contribute to building a performance based, collaborative culture to foster strong development and continuous improvement across the professional discipline of strategic communication 

About you

To be considered for this position you will be tertiary qualified in a relevant discipline (communication, public relations, marketing or journalism) with relevant experience or have combination of high level demonstrated knowledge and experience. Other requirements include but not limited to:

• Proven senior experience in developing, implementing and evaluating strategic communication strategies, programs and policies across a range of multi-disciplinary functions
• Demonstrated knowledge and understanding of best practice employee communication approaches and principles of behaviour change
• Experience managing large-scale strategic communication projects
• Sound communication, analytical and business writing skills, with contemporary digital technology experience
• Proven leadership skills in fast-paced, dynamic environments 

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking. 

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.  If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you! 

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role. 

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks. 

This position is classified AV5 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.

The position description can be found on the AV Careers website https://careers.ambulance.vic.gov.au. 

How to apply

Your application is an integral part of the selection process and should include: 

• Cover letter outlining your experience and interest in the position
• Current resume
• A separate document addressing the key selection criteria from the position description 

Applications must be submitted by 11.59pm AEST on Friday 6 June 2025.Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted. 

For further information, please refer to ‘Applying for a position with Ambulance Victoria‘. For any further queries please contact recruitment@ambulance.vic.gov.au or 03 9840 3653.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at recruitment@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.