Job Description

Full-Time and Part-Time opportunities for Registered Paramedics and Nurses (Div 1) to use your triage skills in a permanent role within a state-wide health service! 

At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to the Victorian public, you join a team dedicated to bringing our vision of ‘Outstanding emergency health care every time' to life. 

Due to ongoing expansion, Ambulance Victoria is currently seeking Division 1 Registered Nurses and Registered ALS Paramedics for Triage Practitioner opportunities based in our Operational Communications Division. 

Primarily located in Burwood in the eastern suburbs of Melbourne, Triage Practitioners undertake a rotating roster in a 24-hour, 7-day work environment. Working either 20.13 (part-time) or 40 (full-time) hours per week, your rostered shifts will be between 10 to 12 hours each in length and incorporate morning, afternoon, and night shifts. 

About the role 

Reporting to Team Leaders, Triage Practitioners perform a critical function within Ambulance Victoria, acting as a coordination point for “000” callers who do not require emergency ambulance intervention and who can be better managed through an alternate service provider.  

This role will allow you to apply your clinical expertise in assessing and triaging both adult and paediatric patients. You will encounter a diverse range of patient presentations, including various medical conditions as well as mental health concerns Your responsibilities will include, but are not limited to: 

• Video Assisted and Telephone triage of 000 calls
• Referral to appropriate service providers within healthcare and community-based organisations
• Escalating calls back into the emergency ambulance system
• Operation of industry-specific communication systems
• Engagement with internal and external stakeholders to determine a coordinated response
• Rostered shifts to support the 24/7 service delivery requirement  

About you

To be considered for this position you will either be an:

• Ahpra registered Division 1 Nurse with a minimum of 4 years post qualification experience that includes:
• Triage nursing and/or emergency department patient care OR
• Experience working in a Secondary Triage setting for an ambulance service

Additional experience in the following areas is highly desirable:

• Acute care nursing
• Community or primary care nursing
• Mental health nursing

 Or

• Ahpra registered qualified Paramedic with a minimum of 4 years post qualification experience working for an Emergency Ambulance Service or experience working in a Secondary Triage setting for an ambulance service

You will also need to possess:

• Current Victorian Working with Children Check or ability to obtain this prior to commencement. 

Triage Services is a challenging but rewarding work environment well-suited to resilient health professionals. You will also need to be comfortable navigating through multiple information technology systems simultaneously. Experience in ADASTRA, Odyssey or CAD Interface systems is desirable, but not essential as training will be provided to successful candidates. 

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking. 

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.  If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you! 

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role. 

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks. 

The salary for this role is in alignment with the Ambulance Victoria Enterprise Agreement 2024, plus super. 

The position description can be found on the AV Careers Centre website.

Additionally, you are invited to join our Information Session: Explore Career Opportunities at Triage Services!

We will be providing an Information Session where you will be able to learn more about the exciting opportunities we offer. Whether you're interested in joining our dedicated team of professionals or simply curious about what we do, this session will provide valuable insights into our roles and the application process. Click here to register your interest and secure your spot! 

How to apply

Your application is an integral part of the selection process and should include: 

• A cover letter outlining your interest in the position and linking your experience to the position
• An up-to-date resume providing detail of your clinical skills
• Upon application in the career's portal, you will be prompted to complete additional questions relating to your application  

Applications must be submitted by 11.59pm AEST on Sunday 29 June 2025. Applications must be submitted via the AV Careers Centre website to be considered. Emailed applications will not be accepted. 

Applications will be processed in the order in which they are received. We are currently recruiting a volume of positions and as such, will contact applicants throughout the advertising period to discuss their application. We encourage anyone who is interested to APPLY NOW. 

For further information, please refer to ‘Applying for a position with Ambulance Victoria‘. For any further queries please contact recruitment via recruitment@ambulance.vic.gov.au or 03 9840 3653.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at recruitment@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.