Job Description

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision to be a world leading ambulance service to life.  

We are seeking a Director Clinical Governance & Performance to provide strategic leadership within our Quality and Clinical Innovation Division. This is a full-time, ongoing position, while WFH/hybrid options are available, it is essential that the successful applicant maintains a presence at our Blackburn North headquarters and other required locations across the state in line with our hybrid working model.  

About the role 

Reporting to the Executive Director Quality& Clinical Innovation, the successful applicant will lead Ambulance Victoria's clinical governance functions to ensure they are contemporary, evidence-based and patient focused, underpinning the delivery against AV's Best Care strategic quality framework. Responsibilities include but not limited to:

• Lead the effective operation of AV's clinical governance framework and processes to ensure the highest levels of quality, patient safety, and experience, with a focus on continuous improvement
• Strategically design, develop and deliver a performance excellence approach – developing and implementing operating systems based on identification of performance standards/measures, monitoring of performance against the standards, identification of performance variation and development and implementation of initiatives to address performance gaps
• Apply extensive knowledge to identify and address issues and risks and ensure activities undertaken by Clinical Governance and Performance are managed responsibly, complying with organisational monitoring and reporting requirements legislative policy, organisational objectives, budget, and designated timeframes
• Promote strategic clinical objectives and build knowledge networks with operational managers and clinical leaders to ensure that the clinical practice of Paramedics, Volunteers and Co-responders achieves performance standards and enable performance indicators for quality and safety to be met
• Provide professional expertise along with strong and effective leadership, contributing to a performance based, collaborative culture to foster professional development and continuous improvement across the division 

About you 

The successful applicant  will have completion of a postgraduate degree or industry specialised certification (or progress toward) with high level relevant experience, or an equivalent combination of training and extensive relevant experience. Other requirements include:

• Authentic senior leadership experience with recognition as an inspiring communicator and a powerful champion of high-quality, person-centred care in a large and complex health care or other organisation
• Proven experience in the development and management of high profile clinical risk and improvement programs with strategic scope and organisational impact
• Extensive working knowledge and demonstrated experience in leading quality and change through establishing and implementing Quality Systems and Clinical Governance Frameworks
• Outcomes driven with strong demonstrated experience in measurement, evaluation and analysis of quality and patient safety performance metrics and data literacy
• Highly developed communication, interpersonal and influencing skills to effectively communicate authoritative advice and recommendations to variety of audiences including AV's Executive and senior stakeholders 

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.  

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!  

Important information 

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.  

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct, and Police Checks.  

This position is classified AV7 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.

The position description can be found on the AV Careers website https://careers.ambulance.vic.gov.au.  

How to apply 

Your application is an integral part of the selection process and should include: 

• Current resume
• A statement (maximum one page) advising on your interest in the position, how your skills and experience would set you up for success in this position and what you anticipate your impact would be   

Applications must be submitted by 11.59pm AEDT on Monday 9 June 2025. Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted. 

For further information, please refer to ‘Applying for a position with Ambulance Victoria‘. For any queries, please email tegwyn.mcmanamny@ambulance.vic.gov.au quoting the job title.

 At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at recruitment@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.