Job Description

At Ambulance Victoria (AV) we are proud to share our commitment to saving and improving lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision to be a world leading ambulance service to life. 

We are seeking Accounts Receivable Customer ServiceOfficers to provide solution focused outcomes as part of our customer contact centre.  We currently have opportunities for full-time/part time - permanent, or full time - fixed term (ending June 2026) located at Blackburn/ Doncaster. 

About the role

Reporting to the Team Leader AR Customer Service, responsibilities include but not limited to:

• Resolve consumer (patient) billings for Ambulance Victoria Service (AV) fees, including via phone, web-portal, and email correspondence
• Provide a high standard of customer service engagement identifying customers' needs
• Manage high volume of inbound and outbound calls in a timely manner, supported by monitoring of performance dashboards and workload
• Maintain compliance, accuracy and confidentiality of records associated with customer account details
• Develop and foster constructive and effective working relationships within the team and across the wider AV 

About you

 To be considered for this position you will possess:

• Certificate in Business/Finance or equivalent (desirable)
• Proven customer service skills with an ability meet performance call handling targets
• High degree of accuracy, attention to detail and quality control
• Strong verbal communication skills to engage professionally with internal and external customers
• Intermediate Microsoft office suite competence level including Word and Excel 

Working at Ambulance Victoria

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking. 

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community.  If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you! 

Important information

By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role. 

Successful applicants will need to be willing to complete pre-employment screening including references, misconduct, and Police Checks. 

This position is classified AV2 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021. The position description can be found on the AV Careers website https://careers.ambulance.vic.gov.au. 

How to apply

Your application is an integral part of the selection process and should include: 

• Cover letter outlining your experience and interest in the position (maximum one page)
• Current resume 

Applications must be submitted by 11.59pm AEST on Sunday 11 May 2025. Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted. 

For further information, please refer to ‘Applying for a position with Ambulance Victoria‘. For any further queries please contact recruitment@ambulance.vic.gov.au or 03 9840 3653.

At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at recruitment@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.